We stayed at a Mountain Crest property located on Snowshoe mountain. We went through Mountain Valley Properties and had no issues with reservations. My husband made the reservation, so of course he didn't know we had to pick up our keys at the Mountain Valley Property building at the bottom of the mountain, he thought we checked in at the Top of the World. Anyway, we get to the Top of the World after midnight, and they tell us they don't have the keys. Luckily when I got to the bottom of the mountain at 1am, I noticed that they left the keys in a mailbox for us. Keep in mind that the fog on the mountain was terrible last weekend and I was driving about 5 mph, so everything took so much longer than it had to. So I get the key and pick up my husband from the Top of the World and we searched for Mountain Crest. By the time we get in it is 2:30am. Our two friends were there waiting for us outside. So we start loading our stuff in, try to make a fire, and unfold the pull out bed. Next thing you know, someone called "security" on us! We were being too loud. Well, excuse me, we just had the worst drive ever and didn't mean to get in at 2:30am. So I'm up at 7am taking a shower and getting ready, and at 7:30 MOUNTAIN VALLEY PROPERTIES calls us to tell us they got a complaint that we were being too loud last night. The woman was soooooo rude and made me feel like a criminal. She said she was going to call the police and come up there herself with the police and have us removed. For what?!?! She said she has been in the business for 25 years, blah, blah, blah. That doesn't excuse her for being a b****. I would think that with that many years of being in property management, she would have better customer service skills. She needs to take classes on anger management or something. She wasn't concerned why we were being loud. Unpacking, starting a fire, and setting up the pull out bed is a little loud at 2am. She demanded that we apologize to everyone around us or we would be removed. Uh, okay, sure. I did apologize to the people staying right next to us and they looked at me like I was an idiot, they said they didn't hear us. Oh, and the phone didn't work for outgoing calls!
Wonderful staff, extremely helpful and knowledgeable
We have been visiting Snowshoe Mountain for the last six years and always book our accommodations through Mountain Valley Realty specifically through Britney, And have always been thrilled upon arrival! We have stayed in a more rural cabin, in a house near the base of the mountain and then several condos at the top of the mountain with the ski in/ski out option. Our lodging has always been clean and well prepared with everything we needed. Mountain Valley Realty is awesome to work with and Britney knows the Snowshoe area so well, and is able to make recommendations for great places to eat and other awesome family-friendly activities! we look forward to returning again soon!
We booked with them and stayed in Feb 2016. The cabin was nice, but had some issues. The key did not work for the first people, so they moved us there. The dishwasher did not work because of the extreme cold and the heat did not work on the last night we stayed there. I am an understanding person and realize it was very cold (high of 1 degree) while we were there, but to force us to sleep in a place with no heat and then we get blamed for the heat not working. They were fine until something went wrong and then all they do is blame you. I would not recommend renting with this company. This company rates very poorly for customer service if something happens.
I DID NOT like how they kept $200 of my money and cancelled my trip without telling me. Thank goodness I called that morning or I would not have known. I am still trying to get my money back by disputing it through my bank but I am not having any luck because the money that they did give back, they put it all on my card but I split the payment with someone else.... And they didn't put any money back on their card... When I called and asked them if they could fix it, they simply said no and offered no more assistance. Our friends booked through the resort nearby and were able to get a full refund for their room, but mountain valley realty won't work with you on getting a refund. We were cancelling due to the rain and the slopes being closed. Their original agreement said nothing about the weather. The agreement they sent after I asked for my refund said "we are not responsible for weather changes." OH and I NEVER signed ANY agreements... Not even when I booked the place because I did not know how to do an electronic signature.. And they STILL took my money.
Mountain Valley Realty is a US Real Estate Agency based in Slaty Fork, West Virginia. Mountain Valley Realty is located at 449 Cass Rd, Slaty Fork, WV 26209, USA.
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